Privacy Policy

Who we are

Hailing from New Zealand, Aotearoa, the “land of the long white cloud”, Black Matter was established by Amy Cunningham (Creative Director) & Benjamin Clark (Master Jeweller) to share their distinctive designs with people around the world. Black Matter is the sister brand for award-winning jewellery company Benjamin Black Goldsmiths, and every piece of our jewellery is lovingly handcrafted in solid sterling silver and 9 carat yellow gold there in the same workshop.

Our official website address is: https://blackmatter.co.nz

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

When visitors or users submit a form, we capture the IP Address for spam protection. We also capture the email address and might capture any other personal data included in the Form fields.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

We’ll also use cookies to keep track of your shopping cart and wishlist contents while you’re browsing our site.

If you choose to purchase from our online store using Stripe, the following cookies may also be used:

wp_woocommerce_session_HASH
_stripe_mid – Learn more: https://stripe.com/nz/privacy
_stripe_sid – Learn more: https://stripe.com/nz/privacy

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to track visitor usage on our website.

Online store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

Payments

We use Stripe to securely process your credit card payments in our online store, you can find their privacy policy here: https://stripe.com/nz/privacy

We also provide Afterpay as an option to split purchases under $1,000 over 4 payments, you can find their privacy policy here: https://www.afterpay.com/en-NZ/privacy-policy

 

Who has access to your data

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Who we share your data with

We don’t share your data with any third party except when required to by law or where is required as part of providing our services to you. For example, providing your shipping details to our shipping contractor.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

When visitors or users submit a form we retain the form data for 30 days.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for at least 7 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

All collected contact form data is sent to our staff or contractors to perform the necessary actions based on the form submission.

How we protect your data

We protect your data by only serving access to our website over an encrypted SSL connection, and by following all recommended best practices around our database security.

What third parties we receive data from

We receive general tracking data from Google Analytics for visitors using our website.

Third Parties

We use Google reCAPTCHA for spam protection. Their privacy policy can be found here : https://policies.google.com/privacy?hl=en.

We use MailChimp to manage our subscriber list. Their privacy policy can be found here : https://mailchimp.com/legal/privacy/.

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